Questions about an event? Contact us at firstname.lastname@example.org, or call 508-926-8624.
Missed part of the stream? No problem. Let us know and we will send out a link to the recorded performance which will be available on-demand for 5 days following the scheduled performance.
Check your email for the live-stream link which will be sent once with your order confirmation, and again the morning of the concert. Click the link and voila! The live concert will be on our platform and will be available to watch On-Demand for several days following the performance. Please keep in mind that this is a unique link and will work on one device at a time.
For Video on Demand, patrons will receive a link and unique access code to a recorded video of the concert. The performance may be watched at any time within the specified run dates.
We recommend an internet speed of at least 3 Mbps. Do a quick and easy speed test! Be sure no one else in your household is using up your bandwidth while you are watching. If you are on a laptop or desktop, an ethernet cable is best for a stable connection but is not necessary. If you have strong Wifi, you should be fine. If you have a newer computer that does not have an ethernet port, you will need a dongle.
Bluetooth speakers or headphones will produce the best audio quality. If there are 2 of you or more watching from the same device you may need a headphone splitter. If you are watching from your phone, be sure to set “do not disturb” so that you are not interrupted by unwanted text messages or calls!
And don’t forget to unmute and turn up the volume!
Apple TV/Airplay: Open the video on your selected Apple device (iPhone, laptop, iPad) and then click the airplay icon in the top right corner of the video to view on your Apple TV.
Smart TV: If your TV has a web browser app, it is recommended to log into your email account first on your TV. Next, open the email containing your show specific link and click the button link to watch. This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.
No. Each purchase will be assigned a link and unique access code included in the confirmation email. The unique access code is located directly below the link to watch. Please be advised, if you switch devices or try to log into a second device with this unique link/access code, the player will stop playing on the original device and continue in the newly logged-in device. It is not sharable.
Great question! Our Season 15 Program Book is virtual this season. There will be a link to download (and print if you like) in the “Things to know before the concert” email sent one day before the scheduled performance. You can also access the program book in the live-stream/video-on-demand player below the screen.
If you have any questions or issues accessing the concert, please email email@example.com. We will be monitoring our email during the performance. We will not be answering phone calls once the live-stream begins. If there is a technical issue on our end, we will let you know as soon as we can.